Minutes of the Meeting between ZO UZO IKEA Stores ČR and IKEA Česká republika, s.r.o. 16.5. 2025
Meeting Date: May 16, 2025
Meeting Time: 1:30 PM – 3:30 PM
Meeting Location: IKEA Černý Most
Participants:
• On behalf of the Trade Union Organization UZO IKEA Stores ČR – Monika Bystroňová, David Polák
• On behalf of IKEA Česká republika, s.r.o. – Eva Hrachová
Agenda:
1. Work with Sales Systems, ISOM, SALJA, etc.
Union: Based on employee feedback, the trade union opened a discussion regarding discomfort in working with these systems. There are frequent system outages, employees feel that reported incidents are not properly addressed and continue to occur. Complaints were also raised regarding weak Wi-Fi connections, which limit the use of scanners.
Employer: Sales and other systems are continuously evolving and changing. Improvements, simplifications, and integrations are being implemented gradually. Departmental transformations are also ongoing, involving transitions to more efficient applications and systems. IKEA Česká republika, s.r.o. is currently working on improving Wi-Fi coverage at individual units to enhance system speed and scanner usability.
Union: We are not sure whether the error and issue reporting processes for the systems are properly set up, or whether awareness of them is sufficiently shared with employees.
Employer: Errors, outages, issues, and missing functionalities in systems and applications must be reported to IT support, superusers, and responsible persons, or forwarded to managers, who should then escalate the issues. Outages should be reported not only individually but also in daily summaries. Such reports are important to ensure problems are resolved and prevented.
Union: In the Customer Relations department, a regular employee must know around 30 different login credentials for various systems. We consider this excessive. It was agreed that the union will provide a list of all required accesses for Customer Relations employees for discussion at the next meeting. The discussion on this topic will continue once the documentation is completed.
2. ISHARE – How Results Are Used, Pressure on Employees to Complete the Survey
Union: A discussion was held regarding the IShare survey. Based on feedback, the union requested a more detailed explanation of how the survey is processed and followed up. Questions were also raised regarding the frequency of the survey and participation requirements. The union proposed conducting the survey every other year, citing insufficient time to implement action plans.
Employer: IKEA Česká republika, s.r.o. views IShare as the most important feedback tool. It is a standard process within INGKA and the largest employee survey, making the data very valuable to the employer.
Reducing the frequency is not possible as it is mandated globally, and the survey period is centrally determined. However, the survey can be scheduled at any time within the defined window (e.g., February), which is decided by local unit management (CZHUSK).
The survey is truly voluntary, but due to its importance, IKEA Česká republika, s.r.o. communicates about it actively. The communication approach is determined by each unit and its leadership.
All employees are invited to participate in shaping the content and communication of future surveys.
IShare questions are set globally to allow relevant comparison across markets and units. Translations are being improved, and machine translations of responses are no longer used to prevent inaccuracies. A unified English translation is recommended to ensure anonymity within teams. Only vulgar or personally targeted responses are removed.
Topics not covered in IShare, such as compensation, are addressed in the Co-worker Journey survey. Each unit shares its results according to its communication plan, and these can be communicated alongside IShare results.
Before publication, IShare results are presented by Effectory to the country and unit managers, including explanations of various areas and global influences. Action plans based on KPIs are then created at the team, unit, and country levels, and these are presented globally and reported every trimester.
3. Review of Competency Profiles
Union: Many competency profiles are inadequately described and have not been updated for a long time. As a result, they do not reflect actual job content or corresponding remuneration.
Both parties agreed to gather more documentation. The trade union will prepare examples of specific competency profiles that need updates. The discussion will continue at the next meeting.
4. Resolution of Individual Cases
All individual cases were discussed and follow-up actions agreed upon. Due to personal data protection, no details will be disclosed. Thank you for your understanding.
Minutes prepared by: David Polák
IKEA Česká republika, s.r.o. has reviewed the content of these minutes, which are published including agreed amendments and comments.